When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
We are currently unable to ship to the EU due to WEEE regulations. We are also currently unable to ship to Thailand. To order custom pickups in those countries, please locate your local distributor here: http://www.seymourduncan.com/dealers/international/.
With the exception of artist signature limited runs, everything in the Seymour Duncan Custom Shop is built to order. When your order begins to be built, it is considered final. If there is a need to cancel an order, the Custom Shop must be contacted directly. At that point it is entirely up to the discretion of the Custom Shop team whether a refund will be authorized. This is on a case by case basis and dependent upon whether the build has been started, and if so, how specialized the build in question is. For example, it is more likely that the Custom Shop will be able to authorize a return on an offering such as our Slug with standard options, rather than a build-your-own 8-string, slanted double screw side, hybrid humbucker.
In the case of an error or defect in the build, you may return the item within 30 days of delivery for a full refund or replacement. In this case, we will also provide for return shipping. If you need to return an item, call us at (805) 964-9610 ext. 1009 or email us at firstname.lastname@example.org.
We'll notify you via email of your refund once we've received and processed the returned item. You should expect to receive your refund within four weeks of return shipping.